We're happy to help. Most questions are answered below — if not, email us and we'll get back to you.
Email hello@tavi.pet — we usually reply within 1–2 business days. Please include your device (iOS/Android) and app version.
Email supportDoes Tavi work offline? Yes — everything is stored on your device and works with no signal. Cloud sync (optional) keeps it in step across your devices when you're online.
Will I lose my data if I change phones? Sign in on the new device and your records restore from the cloud. Without an account, use the app's export before switching.
How do I manage or cancel Premium? Subscriptions are managed in your Apple App Store or Google Play account settings. See our Terms.
How do I turn reminders on? Enable notifications from the banner on Home or in Settings → Reminders.
Is Tavi a substitute for a vet? No. Tavi is informational only — always consult a veterinarian for your pet's health.
How do I delete my account and data? See Delete your account.